Experience : 0 - 3 Years
Location:Delhi/NCR, Ghaziabad, Noida
Education:UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
* Fresher / Undergraduates
* Decent Verbal Communication
* Sound understanding of MS office
* Good Analytical Skills
Job Description
1. Handling customer queries and providing information as per defined standards.
2. Effective redressal of all customer complaints and providing solutions.
3. Educating customers about the product/Service.
4. Providing feedback to the team leaders about product and process and contribute to the improvement.
5. Resolve customer queries within the assigned TAT.
6. Adhere to the Login hrs & maintain the desired AHT Levels.
Date and Timing :
Date : July 25th - July 27th, 2011
Time : 11:00 AM to 4:00 PM
Venue:
A-37, Sector - 60 Noida
Contact Name: Anju
Contact: 9560354350
Keywords : BPO,Call centre, telesales, Day / UK Shifts,Sales,upselling
Location:Delhi/NCR, Ghaziabad, Noida
Education:UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
* Fresher / Undergraduates
* Decent Verbal Communication
* Sound understanding of MS office
* Good Analytical Skills
Job Description
1. Handling customer queries and providing information as per defined standards.
2. Effective redressal of all customer complaints and providing solutions.
3. Educating customers about the product/Service.
4. Providing feedback to the team leaders about product and process and contribute to the improvement.
5. Resolve customer queries within the assigned TAT.
6. Adhere to the Login hrs & maintain the desired AHT Levels.
Date and Timing :
Date : July 25th - July 27th, 2011
Time : 11:00 AM to 4:00 PM
Venue:
A-37, Sector - 60 Noida
Contact Name: Anju
Contact: 9560354350
Keywords : BPO,Call centre, telesales, Day / UK Shifts,Sales,upselling