Sutherland Freshers Walkin Nov 9 - 11


Officer- Technical Support

Experience :  0 - 5 Years

Location:Ernakulam / Kochi/ Cochin

Education:UG - Any Graduate - Any Specialization,Graduation Not Required

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:BPO/ITES

Role:Associate/Sr. Associate -(Technical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Job Description

 Job Title: Consultant/ Sr. Consultant- Technical Support -Voice

 Job Location :   Kakkanad, Cochin

 Job Type: Full Time Employee, Night shift- US Process (Telecomm)

 Job Description:

 Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
 Configuration of modem & router

 Removal of virus

 Installation of windows & MAC

 Configuration of computer peripherals (Printers, scanner etc.)

   Requirements:

 Any graduate (10+2+3) or Diploma holder

 Good spoken skills in English with a neutral accent

 Basic knowledge of Hardware, Networking and Operating System.

 Willingness to work night shifts- US Shifts

 Typing speed of 25 WPM with 80% accuracy is a mandatory requirement

 Must be able to join immediately

 Fresher and candidates with any international BPO for 6+  months can apply may apply.

 Interested candidates may please forward your resumes to the e-mail id provided in the posting

 We have Walkin interviews everyday from Monday to Friday between 10AM-5PM at our M G Road facility at the  below:

address

 Sutherland Global Services,
 Recruitment Facility,
 6th Floor, Kandomkulathy Towers
 Opp. Maharaja’s College Ground (Next to Chicking)
 M. G Road, Ernakulum
 Cochin- 682011
 
Keywords :  tech support, customer support, technical support, bpo, call center, contact centre, voice process, US process, hardware, networking, operating system, telecommunication, telecom, tse, tso, process associate