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Voice_Mumbai Hiring_Accenture

Job Description

Dear Candidate,

We have career opportunities for (Voice) process in Accenture Mumbai.

We are looking for candidates with any Graduation degree/ Graduation awaiting results (no KT pending + fresh attempt) / under grads& BE with 55% or less than 55% can walk in for a  interview Accenture BPO voice,Mumbai.

Please note:

Under Graduates should have at least 6months of Customer Service Industry Experience

Fresher’s or with experience in any domain will be eligible for this job opening.

Candidates must have good communication skills and should be open to working in rotational / night shifts.

 Time: 10.am-5:30pm

Work Location :   Mumbai

 Semi Technical Voice Process: Internet Service Support(ISS)

For Semi Technical Process: To provide high quality Tier 1 Technical Support service to Customers with focus on 100% issue resolution and 100% customer satisfaction.  To adhere to Client defined as well as internally defined processes and procedures while handling inbound calls as well as making outbound calls.  To strive and achieve personal SLA Targets on Primary and Secondary performance Metrics in line with Client and Company guidelines as well as Management directions.

 Unique Knowledge & Skill Requirement for above Process

 Good customer service skill with neutral accent

Basic technical knowledge of Computers, peripherals like Modem, Windows operating

Systems, Internet connectivity, Email software, Browser software.

Ability to multi-task in usage of different applications and tools

Willing to work in nightshifts is must

 RSA Insurance Voice Process

Ø       Description:—Insurance Process .

 Ø       Shift:-UK (Rotational shift and split off)

Ø       Min Eligibility:-UG with minimum 6 months of experience and Grads

BSS Non Tech Voice Process

 Ø       Description:—HR/Finance/Logistic Process.

 Ø       Shift:-US (Rotational shift & Split Off).

Ø       Min Eligibility:- UG with minimum 6 months of experience and Grads

 AHRS Voice Process

Description – AHRS process

 Shifts US/UK (Rotational Shift and Split off).


Min Eligibility: Graduates and MBA preferred.

Experience Preferred: 0 to 6 months of Experience

We are looking for people with:

Excellent Communication

Excellent customer servicing skills        

Prior experience in BPO/ Call center would be preferred.

Candidate should be flexible to work in any shift.

Please note the interview process for the above mentioned process is as follows:

1) Merit Track - Voice and Accent Evaluation

2) HR Round

3) Voice and Accent Evaluation by Accenture

4) Grammar/Technical Test

5) Operations Round

 If this is the opportunity you are looking for then forward you Updated CV to the mentioned email Id:  [HIDDEN TEXT]

To ensure we are able to consider you for our current vacancies, please bring the following documents along with the originals (for our reference):

Please Note: Passport Size photograph is must at the time of Interview

• X, XII & Graduation Mark sheets + Certificates

• Experience Letter/ Resignation Acceptance letter (DOJ + LWD has to be mentioned & document should be on the letter head of the company/ Company seal)

• Offer Letter/ Salary Slips (Last 2 organizations)

• Emp ID Proof

• Photo Identity – Passport/ Driving License/ College ID

• Pan Card

• Address Proof – Ration Card/ Electricity Bill/ Passport/ Driving License

• Photographs: Passport size (3)

 For more Information contact on 9916280291  between 10:00 A.M to 7:00 P.M

 You can email me your updated resume at [HIDDEN TEXT]

 NOTE: Kinldy ignore the mail if it is irrelevant to your profile as it is Bulk mail send across only hiring for VOICE PROCESS_Accenture Mumbai. Preference would be Given only to Mumbai Candiadtes. Out station candiadtes would not be processed.

Regards,

Ambika

Human Resource

Accenture,

India

LocationsMumbai

Experience0 - 3 years

Key SkillsExcellent Communication Skills, Flexible to work in Shifts

Function• Customer Service/ Call Centre/ BPO

• Sales/ Business Development

Role• Technical Support Executive ( voice)

• Customer Service Executive (Voice)

Industry• Entertainment/ Media/ Publishing

• Insurance• ITES/ BPO/ KPO


If you meet the above mentioned criteria, apply online

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