HP IT Walkins on Jan 13 - 17


Technical Solutions Cons II (Linux Admin)

· Excellent verbal and written communication skills in language to be supported

· Experience in troubleshooting in a technical environment

· Excellent analytical and problem solving skills

· Software and hardware knowledge of computing, storage and peripheral devices

· Advanced proficiency with case management databases and tools

· Superior customer service skills

· Phone and remote support experience. E-support experience, knowledge and resolution ability.

· Ability to solve and document solutions for usage of other technicians and customers

· Ability to mentor new agents

· Ability to lead resolution activities with escalated customers

· Ability to contribute to technical action plans

· Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

Competitive Positioning/Strategy

Uses competitive intelligence in account planning and sales activities to develop counter strategies that will neutralize competitive influence on the customer's buying decisions

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HPS/BU solutions, and HP's strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces

Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies

Change Management

Develops methods for supporting innovation and change across the organization