Designation : iEnergizer hiring for US Inbound Process
Job Description :
* Receiving US Inbound customer service calls.
* Listen attentively to customer needs and concerns; demonstrate empathy.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Meet customer requirements through first contact resolution.
* Confirm customer understanding of the solution and provide additional customer education as needed.
* Prepare complete and accurate work and update customer file.
Keywords: International Call Center / BPO, Inbound,Outbound Process, CCE / SR.CCE, US Process, Outbound Process,US Voice Process,BPO jobs
Desired Profile :
- Undergraduates/Graduates with 6 months-3 years of International contact center experience will be preferred.
- Freshers may also apply.
- Excellent communication skills are required for this position.
- Knowledge of basic computer operations.
- Flexible with 24/7 work environment.
Dates and Timings for Walk in Interviews
Experience : 0 - 3 Years
Role : Associate/Sr. Associate -(NonTechnical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education :
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location : Delhi/NCR, Ghaziabad, Noida
Job Description :
* Receiving US Inbound customer service calls.
* Listen attentively to customer needs and concerns; demonstrate empathy.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Meet customer requirements through first contact resolution.
* Confirm customer understanding of the solution and provide additional customer education as needed.
* Prepare complete and accurate work and update customer file.
Keywords: International Call Center / BPO, Inbound,Outbound Process, CCE / SR.CCE, US Process, Outbound Process,US Voice Process,BPO jobs
Desired Profile :
- Undergraduates/Graduates with 6 months-3 years of International contact center experience will be preferred.
- Freshers may also apply.
- Excellent communication skills are required for this position.
- Knowledge of basic computer operations.
- Flexible with 24/7 work environment.
Dates and Timings for Walk in Interviews
Experience : 0 - 3 Years
Role : Associate/Sr. Associate -(NonTechnical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education :
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location : Delhi/NCR, Ghaziabad, Noida