Customer Service/ Call Centre/ BPO
Job Description
Desired profile:
6 - 48 months of technical support experience (Desktop, Laptop, Technical Helpdesk, ISP support)
Job description:
a. Troubleshooting experience for MS Office, Windows OS, Internet explorer, Outlook preferred
b. Good understanding of Ticketing and Remote connect tools and Awareness of PC Hardware Environment, Printers
c. Ability to handle continuous calls with excellent verbal and written communication skills
d. Ability to diffuse volatile situations when distressed or irate customers call for support
e. Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
f. Explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
g. Able to categorize an incident correctly for call tracking and logging purposes.
h. Willing to work in 24/7 environment.
Additional Information:
Candidates should be willing to work in complete night shifts and agree to sign 1 year service agreement with us.
Interview Date: 29th & 30th Aug 2011
Interview Time: 2:00 PM – 5:00 PM
Venue:
iGATE Patni
C -133 A Sector 2,
NOIDA U.P. 201 301,
Behind Fire Station/ Near SBI Bank/Near to metro station,
Noida Sector 15.
Contact person: Darshana Pillai
Location Delhi
Experience 1 - 2 years
Key Skills IT helpdesk,technical Support Voice Process
Function Customer Service/ Call Centre/ BPO
Role • Technical Support Executive ( voice) • Technical Support Representative (Non- voice) • Customer Service Executive (Voice)
• Customer Service Executive (Non-voice)
Job Description
Desired profile:
6 - 48 months of technical support experience (Desktop, Laptop, Technical Helpdesk, ISP support)
Job description:
a. Troubleshooting experience for MS Office, Windows OS, Internet explorer, Outlook preferred
b. Good understanding of Ticketing and Remote connect tools and Awareness of PC Hardware Environment, Printers
c. Ability to handle continuous calls with excellent verbal and written communication skills
d. Ability to diffuse volatile situations when distressed or irate customers call for support
e. Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
f. Explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
g. Able to categorize an incident correctly for call tracking and logging purposes.
h. Willing to work in 24/7 environment.
Additional Information:
Candidates should be willing to work in complete night shifts and agree to sign 1 year service agreement with us.
Interview Date: 29th & 30th Aug 2011
Interview Time: 2:00 PM – 5:00 PM
Venue:
iGATE Patni
C -133 A Sector 2,
NOIDA U.P. 201 301,
Behind Fire Station/ Near SBI Bank/Near to metro station,
Noida Sector 15.
Contact person: Darshana Pillai
Location Delhi
Experience 1 - 2 years
Key Skills IT helpdesk,technical Support Voice Process
Function Customer Service/ Call Centre/ BPO
Role • Technical Support Executive ( voice) • Technical Support Representative (Non- voice) • Customer Service Executive (Voice)
• Customer Service Executive (Non-voice)