Customer Care Officer
Experience : 0 - 3 Years
Location:Pune
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Interested Candidates can Directly Walkin along with updated resume at :
Venue
Convergys India Service,
RMZ Westend, DP Road,
Aundh
between Monday - Friday from 11am - 6pm and Saturday & Sunday between 1pm - 5pm
Contact- 9923000637/ 992300782/ 8007772585/ 9923000644
Note : Grad Freshers can also apply.
Job Description
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Note : Grad Freshers can also apply.
Keywords : UK Process, Customer care officer, Customer Care Executive, Customer Support, CCE,CCO, Sr. Customer Care, Voice Process
Experience : 0 - 3 Years
Location:Pune
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Interested Candidates can Directly Walkin along with updated resume at :
Venue
Convergys India Service,
RMZ Westend, DP Road,
Aundh
between Monday - Friday from 11am - 6pm and Saturday & Sunday between 1pm - 5pm
Contact- 9923000637/ 992300782/ 8007772585/ 9923000644
Note : Grad Freshers can also apply.
Job Description
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Note : Grad Freshers can also apply.
Keywords : UK Process, Customer care officer, Customer Care Executive, Customer Support, CCE,CCO, Sr. Customer Care, Voice Process