Aditya Birla Minacs Hiring for Techinal Voice Support (UK Shift)
Job Description
Primary Functions/Responsibilities:
Do Technical Troubleshooting for Desktop products through voice interactions.
Adhere to defined quality norms.
Stay updated with latest information on various products and services
Report daily output to TL’s.
Adhere to productivity and service levels norms.
Adhere to guidelines for code of conduct and confidentiality.
Performing all KCRPs on the phone system (for voice programs)
High level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits
Learn and accept assignments with open cooperative, positive, team-oriented attitude.
Actively participate in team meetings
Take initiative
Mandatory Skills Required
Troubleshooting for basic hardware and networking problems
Typing Speed Minimum 30 WPM with 90% accuracy.
Demonstrate and practice good telephone etiquettes
Good spoken communication skills in English
To be able to carry out research and have an analytical bent of mind.
Knowledge Required:
Knowledge of Desktop/CPU Products and Services
Desirable Skills required
Escalation procedures/protocols
Program specific software usage
Customer Relations and Customer Service Skills
Preferred Work Experience :
Minimum Six months Experience in a Technical Support International Voice Process
Educational Qualification Required:
10+2/Graduation in any stream (in computer science preferred)
Others:
Willingness to work in rotating shifts and on Sundays & Public Holidays.
Interested Candidates Please Contact MEGHA@ 9164126611 and Walk in for a round of Interview between 2nd June-7th June at the below mentioned
Venue.
ADITYA BIRLA MINACS
MILLENIUM TOWERS, 4TH FLOOR
NEXT TO CMR (IT) COLLEGE
BROOKFIELDS ITPL ROAD
BANGALORE
NOTE:PLEASE CARRY A COPY OF THIS MAIL AND MEET MEGHA
LocationsBangalore
Experience0 - 3 years
Key Skills"technical troubleshooting" "technical support", "hardware", "networking", "troubleshooting"" desktop support",
"Technical UK Voice Process", "Laptops"
FunctionCustomer Service/ Call Centre/ BPO
RoleTechnical Support Executive ( voice)
IndustryITES/ BPO/ KPO
Job Description
Primary Functions/Responsibilities:
Do Technical Troubleshooting for Desktop products through voice interactions.
Adhere to defined quality norms.
Stay updated with latest information on various products and services
Report daily output to TL’s.
Adhere to productivity and service levels norms.
Adhere to guidelines for code of conduct and confidentiality.
Performing all KCRPs on the phone system (for voice programs)
High level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits
Learn and accept assignments with open cooperative, positive, team-oriented attitude.
Actively participate in team meetings
Take initiative
Mandatory Skills Required
Troubleshooting for basic hardware and networking problems
Typing Speed Minimum 30 WPM with 90% accuracy.
Demonstrate and practice good telephone etiquettes
Good spoken communication skills in English
To be able to carry out research and have an analytical bent of mind.
Knowledge Required:
Knowledge of Desktop/CPU Products and Services
Desirable Skills required
Escalation procedures/protocols
Program specific software usage
Customer Relations and Customer Service Skills
Preferred Work Experience :
Minimum Six months Experience in a Technical Support International Voice Process
Educational Qualification Required:
10+2/Graduation in any stream (in computer science preferred)
Others:
Willingness to work in rotating shifts and on Sundays & Public Holidays.
Interested Candidates Please Contact MEGHA@ 9164126611 and Walk in for a round of Interview between 2nd June-7th June at the below mentioned
Venue.
ADITYA BIRLA MINACS
MILLENIUM TOWERS, 4TH FLOOR
NEXT TO CMR (IT) COLLEGE
BROOKFIELDS ITPL ROAD
BANGALORE
NOTE:PLEASE CARRY A COPY OF THIS MAIL AND MEET MEGHA
LocationsBangalore
Experience0 - 3 years
Key Skills"technical troubleshooting" "technical support", "hardware", "networking", "troubleshooting"" desktop support",
"Technical UK Voice Process", "Laptops"
FunctionCustomer Service/ Call Centre/ BPO
RoleTechnical Support Executive ( voice)
IndustryITES/ BPO/ KPO