Customer Service Associate/Sr. CSA
Experience:0 - 3 Years
Location:Chennai
Education:UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
•Excellent Communication Skills: Oral & Written
•Basic knowledge of MS Office
•Order taking & effective Data updation skills
•Average typing speed
•Logical reasoning
•An eye for detail
•Good Analytical and Reasoning skills
In case this profile matches your career aspirations, please send your updated resume and portfolio to mdcruz
* officetiger.com or call Michelle on 044 64602099
Interested candidates can walk in directly from Mon-Fri (except National Holidays) from 10:00 am to 6:00 pm.
Job Description
To handle calls, emails, facsimiles & order exceptions.
•Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile
•Communicate with Sales/Customers via Fax/Email to collect information or update information
•Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable)
•Receive customer and sales representative requests for locating orders/invoices
•Examine and correct exceptions
•Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards
•Ensure strict confidentiality of client records
Fixed Shift (6.30 p.m to 3.30 a.m) Saturday, Sunday Off
Keywords : B2B support, Calling taking, Inbound, Outbound, Customer support, Technical support
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere
Experience:0 - 3 Years
Location:Chennai
Education:UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
•Excellent Communication Skills: Oral & Written
•Basic knowledge of MS Office
•Order taking & effective Data updation skills
•Average typing speed
•Logical reasoning
•An eye for detail
•Good Analytical and Reasoning skills
In case this profile matches your career aspirations, please send your updated resume and portfolio to mdcruz
* officetiger.com or call Michelle on 044 64602099
Interested candidates can walk in directly from Mon-Fri (except National Holidays) from 10:00 am to 6:00 pm.
Job Description
To handle calls, emails, facsimiles & order exceptions.
•Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile
•Communicate with Sales/Customers via Fax/Email to collect information or update information
•Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable)
•Receive customer and sales representative requests for locating orders/invoices
•Examine and correct exceptions
•Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards
•Ensure strict confidentiality of client records
Fixed Shift (6.30 p.m to 3.30 a.m) Saturday, Sunday Off
Keywords : B2B support, Calling taking, Inbound, Outbound, Customer support, Technical support
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere