Walk In for Executive - Inbound - Voice Process ( Day Shifts) - 10 Opening(s)
Job Description
Purpose:
The jobholder is responsible for providing new business and customer services support through the call centre.
Context:
The jobholder will work within the customer services function focusing on new business and policy servicing.
Main Priorities:
•Deliver efficient, effective, professional and courteous service to intermediaries and customers
•Address all customer and agent requests and queries within established timeframes and service levels
•Take follow up action in respect of customer queries, requests and complaints and ensure effective closure
•Be proactive towards service level timelines and quality metrics as defined in the delivery model
Walk In with a copy of your resume at the below mentioned resume -:
Venue
Aviva Life Insurance
Aviva Tower, Sector Road,
Sector-43, Opposite DLF Golf Course,
Gurgaon.
Desired Profile
Qualifications:
Graduate from a reputed university/ institute.
Skills/ Knowledge:
•Fluency in English
•Excellent customer service skills including strong communication and listening capabilities
•Proficient in MS office
Experience :
•0 - 2 years experience in customer services or operations in a multinational company, preferably in the financial services/ BPO sector
Walk In with a copy of your resume at the below mentioned resume -:
Experience 0 - 2 Years
Industry Type Insurance
Role Cust. Service Exec.
Functional Area Banking, Insurance
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Gurgaon
Keywords Call Center; BPO; Voice process