Customer Care Officer
Experience:0 - 5 Years
Location:Gurgaon
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Graduates with good communication skills.
Willing to work in rotational shift(24*7)
Undergraduate with 12months international bpo experience(Voice process)may also apply
Job Description
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Note :-Interested Candidates can Directly Walkin along with updated resume and two passport size photographs at :
Venue
Convergys India Service,
Vipul Agora, 4th floor Sec 28(Next to Sahara Mall) Chakarpur Mg Road
Gurgaon
between 11am to 5pm
Keywords : Customer care officer, Customer Care Executive, Customer Support, CCE,CCO, Sr. Customer Care, Voice Process
Experience:0 - 5 Years
Location:Gurgaon
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Graduates with good communication skills.
Willing to work in rotational shift(24*7)
Undergraduate with 12months international bpo experience(Voice process)may also apply
Job Description
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Note :-Interested Candidates can Directly Walkin along with updated resume and two passport size photographs at :
Venue
Convergys India Service,
Vipul Agora, 4th floor Sec 28(Next to Sahara Mall) Chakarpur Mg Road
Gurgaon
between 11am to 5pm
Keywords : Customer care officer, Customer Care Executive, Customer Support, CCE,CCO, Sr. Customer Care, Voice Process