IT Help Desk / IT Service Desk
Experience:0 - 2 Years
Location:Delhi/NCR
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES
Role:Fresher
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
* Candidate must have excellent communication skills.
* Candidate must have good knowledge about technologies.
* Candidate must be willing to work in 24/7 environment.
* Candidate must have completed the Graduation. Only BCA/ BSc/ B.Com/ BBA/ Technical Diploma Candidates can apply.
* B.E/ B.Tech Candidates DO NOT have to apply.
If Interested then please Walkin for the interview between 11:00 A.M - 06:00 P.M at below mentioned
Address-
Convergys India Pvt Ltd
Vipul Agora, 4th Floor,
Sector 28, Chakarpur,
Near Sahara Mall
Gurgaon.
Job Description
Principal Duties and Responsibilities:
Provide phone-based resolution of routine technology problems using standard troubleshooting methodology.
Receive and resolve escalated problems. Where appropriate, seek assistance from or escalate issues to senior help desk personnel.
Respond to multi-channel client inquiries
Ensure proper call coverage during peak traffic periods or short-staffing situations.
Responsible for appropriately staging, dispatching, and escalating problem related issues to technical specialist, contractors,application owners and/or clients.
Accurately document problem descriptions and resolutions in the problem management system.
Alert client community to major service interruptions and provide timely notification and status updates, as information becomes available.
Ensure system integrity, confidentially and security through vigilant execution of client identification procedures.
Identify and communicate continuous improvement opportunities to Help Desk Management.
Other duties as assigned.
Keywords : IT Help Desk, IT Service Desk, Technical Support Engineer, Technician
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere
Experience:0 - 2 Years
Location:Delhi/NCR
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES
Role:Fresher
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
* Candidate must have excellent communication skills.
* Candidate must have good knowledge about technologies.
* Candidate must be willing to work in 24/7 environment.
* Candidate must have completed the Graduation. Only BCA/ BSc/ B.Com/ BBA/ Technical Diploma Candidates can apply.
* B.E/ B.Tech Candidates DO NOT have to apply.
If Interested then please Walkin for the interview between 11:00 A.M - 06:00 P.M at below mentioned
Address-
Convergys India Pvt Ltd
Vipul Agora, 4th Floor,
Sector 28, Chakarpur,
Near Sahara Mall
Gurgaon.
Job Description
Principal Duties and Responsibilities:
Provide phone-based resolution of routine technology problems using standard troubleshooting methodology.
Receive and resolve escalated problems. Where appropriate, seek assistance from or escalate issues to senior help desk personnel.
Respond to multi-channel client inquiries
Ensure proper call coverage during peak traffic periods or short-staffing situations.
Responsible for appropriately staging, dispatching, and escalating problem related issues to technical specialist, contractors,application owners and/or clients.
Accurately document problem descriptions and resolutions in the problem management system.
Alert client community to major service interruptions and provide timely notification and status updates, as information becomes available.
Ensure system integrity, confidentially and security through vigilant execution of client identification procedures.
Identify and communicate continuous improvement opportunities to Help Desk Management.
Other duties as assigned.
Keywords : IT Help Desk, IT Service Desk, Technical Support Engineer, Technician
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere