Interview with TCS for Helpdesk(L1) on 29/12/2010
Job Description
Please check with the criteria,
Eligibility Criteria
BE/B.Tech/MCA/M.Sc/MS/Diploma with minimum 2 years of relevant experience post Qualification IT- Experience.
Bsc with 2+yrs of experience post qualification IT Experience.
Only Full Time courses would be considered.
Not more than 4 years break in Career / Academics or Non - IT Experience.
Candidate who have attended TCS interview in the last 6 months need not apply.
Eligible and Interested Candidates forward your updated CV
Desired Profile
Hands on experience with :
•Expertise in troubleshooting Laptop / Desktop HW and computer peripheral issues i.e. local / network printer, Fax equipments etc
•Experience in troubleshooting collaboration / messaging technologies i.e. Lotus notes, Blackberry, Quick place etc
•Experience in troubleshooting Microsoft Applications i.e. MS Office, Internet Explorer, Operating System issues, Issues related to Virus / Malware etc
•Experience in troubleshooting connectivity related issues i.e. VPN, Wireless etc
•Experience in troubleshooting Office Telephony, audio / video conference related issues
•Experience in application support i.e. web or client based applications, In-house developed or Off-the-Shelf applications troubleshooting
•Experience of working in SLA based environment
•Understanding of Service Desk Environment and its day to day operations
•Exposure to ID and Access Management (Active Directory and Application)
•Exposure to handling mobile telephony based issue and co-ordination with telecom service providers
•Exposure to ITIL based work environment
•Experience in Service Desk / Technical Support handling global customers
•Customer and Escalation Handling Skills
•Oral and Written communication skills
•Analytical and Troubleshooting skills
Desirable Skill set(Can include certifications)
•Interpersonal skills
•Team Player
•Understanding of ITIL based Service Desk concepts & its importance to business and IT organization
•MCSE / MCP ( Windows XP / Vista / 7 )
Experience 2 - 4 Years
Industry Type IT-Software/ Software Services
Role System Admin
Functional Area Network Administration, Security
Education UG - B.Tech/B.E. - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Chennai
Keywords Helpdesk
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere